DCS Wi-Fi Experts - 4 Wi-Fi Services that Add Business Value

Wi-Fi is changing and we can Help

At Dynamic Cloud Solutions (DCS Netlink) we have built our security foundation on WatchGuard Security Services, and WatchGuard Wi-Fi is part of that security foundation.

Today, every business and organization has to have security installed in every part of their network(s) and Wi-Fi is no different.  Almost every business today has some type of Wi-Fi in place in an effort to service their customers better.

However, most companies just put the Wi-Fi in and never give security a second thought.

At DCS we are experts at installing and managing Wi-Fi and Wi-Fi services that are secure, and simple.

And, guess what?  Wi-Fi isn't just for surfing anymore.

Retail businesses and other organizations can use Wi-Fi to push data, coupons, or ads out to their customers while they are on your network.

That allows the Wi-Fi owner to know and understand their customers better thus resulting in a better customer & Internet experience for everyone!  Sound cool?

To learn more about WatchGuard Wi-Fi Services read our WatchGuard July blog article below and connect with us at DCS to find out how we can help you add value and security to your Wi-Fi network.  Give us a call at 877-327-6385.

The Customer is NOT always right - Partnership versus Customer Service!

I recently read a great article by Danny Iny.  In that article, he points out that the customer is not always right.  He also says there is a big difference between customer service and partnership.

Mt. Ararat (Agridag)- 17,000 ft mountain in Turkey

Ⓒ Photo by Dane Deutsch

At Deutsch's Inc., we are in the "people business" and all of our businesses (i.e.- DCS Netlink, Deutsch's Gymnastics, and Leadership Management Development Center) focus on partnerships not pure customer service.  So, I totally agree with Danny Iny.

I am not a professional climber by any stretch of the imagination, but I had the privilege of climbing Mt. Ararat (17,000 ft dangerous climb - which in Turkish, Mt. Ararat is called Agridag, which means "mountain of pain") during the 5 years I lived in Turkey.  Having made that climb, I can tell you that what Danny says about the difference between customer service and partnerships is exactly right!  He says, "Think of it this way: If you were climbing Mt. Everest, customer service is your porter. Partnership is your Sherpa climbing guide."  Perfectly said!

In other words, your porter carries your supplies for a fee...strictly transactional.  However, your Sherpa climbing guide is your key to reaching your goal (i.e.- the mountain Peak) and getting back to base camp successfully and safely.  The relationship with the Sherpa is totally transformational and Trust is two way.  Big Difference!

At Deutsch's Inc. we are all about partnerships, NOT customer service as our primary goal.  Why?  Because as Danny says, "The goal of customer service is to make the customer happy. In contrast, the goal of a partnership is for the customer to achieve their goals. Buyer and seller are both focused on a goal that's bigger than the buyer. The customer's happiness is a by-product of achieving that goal."

Ⓒ Photo by Dane Deutsch

I want to encourage you to read Danny's full article here:  http://www.inc.com/danny-iny/the-biggest-customer-service-mistake-you-don-t-know-you-re-making.html?cid=email

I also encourage you to read Danny's book:  https://www.amazon.com/Teach-Grow-Rich-Knowledge-Freedom/dp/1541232518/ref=sr_1_1?ie=UTF8&qid=1486571501&sr=8-1&keywords=danny+iny

And as always, focus on leading with Character First!  To learn more about how to lead with character first, grow relationships, leadership and teamwork, you can pick up a copy of my new book called "The Tricycle Effect" on Amazon:  https://www.amazon.com/Tricycle-Effect-Significant-Productive-Successful-ebook/dp/B01N91PPL0/ref=as_sl_pc_tf_til?tag=coach0e1-20&linkCode=w00&linkId=46359a1675537eea4e7912907092a781&creativeASIN=B01N91PPL0  

or visit my website at:  www.thetricycleeffect.com

Thanks for letting me serve as your Sherpa during this short "blog."  Keep leading with Character First!  Trike On and Smile On!